We have a favorable Policy regarding Returns and Refunds if the customer is not satisfied having said that as the best policy to ensure a happy customer recommend double-checking the order details before any placement. All our Product are shipping from all over the world. Normal delivery timeframes are Min 7 to 14-days or Max 14 to 35 days. depending on where you reside and from where the product is being shipped from. For more detail check out https://actral.co.uk/refunds-returns-policy/